and communication with Application Support Management of Zendesk instance Post launch requirements gathering and prioritisation... and Salesforce CRM experience Experience with Zendesk Confident with reporting and analysis tools Knowledge of Jira...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
. Assist with ticket management using internal systems (e.g., Zendesk). Support onboarding and setup of new sellers... such as Mirakl, Zendesk, or Power BI is advantageous but not essential. Ability to handle confidential information with discretion...
and support cross-site initiatives. Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process... with ITSM platforms such as Jira, Zendesk, or ServiceNow. Fluency in English (C1) is required, or Chinese (not mandatory...
