for the new stuff. Come as you are and be yourself! We’re looking for a Zendesk Platform Specialist to join our Operations... Transformation team of 7 in a hands‑on role focused on configuring and optimising our Zendesk environment. You’ll be the internal...
world. THE ROLE We are seeking an experienced Enterprise Applications Engineer with deep expertise in Zendesk to own the... configuration, integration, optimisation, and ongoing support of our Zendesk platform within our enterprise environment. This role...
and senior leaders Oversee the ER case management system (Zendesk), ensuring accurate case tracking, reporting and data... (such as Zendesk), ensuring cases, updates and reporting are consistently accurate and well managed Outstanding communication...
, email and Zendesk) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable What we can offer you: Enjoy 33 days annual leave...
, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure..., and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding...
-ups rather than simple single-touch responses. Documentation & Reporting: Meticulously document all outcomes in Zendesk... environment. What You Bring Platform Expertise: 2+ years of experience with Zendesk or a similar ticketing platform (Zendesk...
and policies Identify opportunities to improve processes and systems across PeopleHub (Zendesk) and PeoplePortal (SAP..., shared services, or People Services environment, ideally using Zendesk and/or SAP SuccessFactors Solid stakeholder...
of operational experience on a chatbot platform. Intercom preferred; Zendesk AI, Ada, Live Person or Drift accepted. · Experience... of reports from platform data. · Structured knowledge base management (Intercom Articles, Zendesk Guide, Notion, Confluence...
