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Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk , etc.) Strong communication and active listening skills...
Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk , etc.) Strong communication and active listening skills...
such as Zendesk , Intercom, Jira, Linear, others Startup-ready: adaptable, fast-moving, and hands-on We're not asking...
such as Freshdesk or Zendesk , supporting digital public services, or contributing to user guidance or knowledge bases...
. What you will be doing Omnichannel Support: You will support customer queries across our email ticketing system (Support Zendesk ), inbound...
such as ServiceNow, Zendesk , Freshservice or equivalent. Strong customer service and communication skills. Fluent English. GCSE-level...
such as ServiceNow, Zendesk , Freshservice or equivalent. Strong customer service and communication skills. GCSE-level or equivalent...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
a range of requests from numerous partners at one time Experience using Jira, Excel, Zendesk , Looker, or other similar tools...
Optimisation: Lead the technical configuration of Gainsight and Zendesk to ensure high data accuracy and accessibility. Automation... Engine: Build and maintain complex rules and automated triggers within Gainsight and Zendesk to streamline the customer...
(Zendesk , Freshdesk) If you enjoy building strong partner relationships and driving successful project delivery...
technical configuration of Gainsight and Zendesk to ensure high data accuracy and accessibility. Automation Engine: Build... and maintain complex rules and automated triggers within Gainsight and Zendesk to streamline the customer journey. Maintenance...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk , logs, and Linux...
, learning and development or instructional design. Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk ...
like Salesforce, Jira, Confluence, and Zendesk preferred Understanding of accounting processes, financial systems, and relevant...
services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk ...
The team currently uses Zendesk , Aircall, Slack, Holistics and Notion. Experience with these specific tools...
., ServiceNow, Jira, Zendesk ). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership...
collaboration tooling such as Zendesk & xMatters. Experience with a querying language such as SPL, KQL, SQL etc. in a Security...
., ServiceNow, Jira, Zendesk ). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership...
documents accurately and on time. Responding to colleague and manager questions through Zendesk and other channels. Providing...
, Jira Service Desk, Zendesk , Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
, Jira Service Desk, Zendesk , Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
support role. Familiarity with CRM systems (e.g., Zendesk , Freshdesk, Intercom). Experience handling technical queries...
such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt...
