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support role. Familiarity with CRM systems (e.g., Zendesk , Freshdesk, Intercom). Experience handling technical queries...
, xMatters, New Relic etc. GitHub Zendesk & JIRA Requirements: Solid experience in delivering Java or other JVM languages...
, ensuring training, quality control, and consistent service delivery Own the relationship with Zendesk (or comparable ticketing... services Working knowledge of Zendesk (or equivalent ticketing platforms) Experience managing distributed and remote teams...
Incident Operations: Leverage platforms such as Zendesk and xMatters to orchestrate complex incidents, ensuring disciplined... Tooling Mastery: Strong experience with incident management platforms such as Zendesk and xMatters, ensuring structured...
, ensuring training, quality control, and consistent service delivery Own the relationship with Zendesk (or comparable ticketing... services Working knowledge of Zendesk (or equivalent ticketing platforms) Experience managing distributed and remote teams...
helpdesk - ZenDesk Support the team with the management of all inboxes such as Agency Bookings, Ascot Shop, Comp Requests...
and Zendesk preferred Ability to work extended hours and on weekends Ability to thrive in a dynamic work environment...
including ServiceNow, ManageEngine, Salesforce, and Zendesk Based in London, with willingness to travel internationally...
and evolving priorities. Familiarity with and experience using operational collaboration tooling such as Zendesk & xMatters...
awareness of and experience with IT Service Management (ITSM) tooling, such as Zendesk and xMatters, in the context of incident...
management (Meraki, Mobile Iron, etc) Helpdesk systems (JitBit, Zendesk , etc) End user desktop equipment (desktop PCs, laptops...
, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima...
elevation and document production using a ticketing system (Zendesk ), ensuring balanced workloads and prioritising urgent tasks...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
knowledge of WFM and routing tools (e.g. Peopleware, Five9, Zendesk ) Experience producing operational insight and performance...
management tools such as Notion, Slack, Zendesk and G-suite. AI Fluency: Actively use AI-assisted tools in day-to-day work (e.g...
collaboration tooling such as Zendesk & xMatters. Experience with a querying language such as SPL, KQL, SQL etc. in a Security...
delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone...
: Exposure to SOC tooling such as Zendesk and xMatters, and an understanding of how workflow, escalation, and incident management...
tooling (for example Zendesk , Intercom or HubSpot Service) Fluent French and English, both spoken and written A strong...
Looking For) You possess an excellent level of written English. You are proficient with IT; experience with Google or Zendesk platforms...
., Zendesk , Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic...
conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk , Intercom...
cases. Competent in CRM and ticketing systems (e.g., Zendesk , Salesforce). Able to balance revenue targets with a customer...
and Zendesk is a plus. Background in software engineering or infrastructure engineering is strongly preferred. Strong...
