across: Salesforce (CRM automation, data hygiene, workflow optimisation) Zendesk (ticket summarisation, tagging, routing, AI triage... Strong experience with CRM and marketing systems (Salesforce and HubSpot preferred) Experience with Zendesk or similar support...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk... workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
Comfortable using customer service systems/software (Zendesk experience highly desirable) Good general IT skills and able to pick... or quality-related queries Use customer service systems (including Zendesk) to track and manage interactions Assist...
