requests through Zendesk (or a similar ticketing system), ensuring accurate categorisation, prioritisation, and timely... issues Key skills Proficiency with Zendesk or similar ticketing systems Basic understanding of networking concepts...
goals. Responsibilities: Interface with customers via Zendesk tickets Troubleshoot customer issues using internal... and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks) Preferred: 6+ months of experience supporting...
Northern Ireland - Welwyn Garden City, Hertfordshire
Thu, 03 Sep 2026 00:08:05 GMT
such as Zendesk and xMatters to manage incidents, streamline workflows, and ensure high-quality service delivery. Embed Continuous...-on experience or exposure to incident management platforms such as Zendesk and xMatters in a cyber or operational environment...
global customers across multiple channels, including Zendesk, social media, and other communication platforms Communicate... are a plus Strong experience with Zendesk, social media platforms, and other customer communication tools Solid understanding of iOS...
., Salesforce, Zendesk). Follow up on customer interactions consistently to ensure issues are resolved to completion. Process... industry. Strong proficiency with web-based content management systems and CRM tools (e.g., Salesforce, Zendesk) alongside...
