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Job Summary: JOB DESCRIPTION – Lead Zendesk Systems Engineer Location: Manchester, United Kingdom (hybrid... contact center platforms such as Zendesk and Five9. Establishing standards and guardrails for business administrators...
support within the energy sector. Ticketing & Email-Based Support - Familiarity with ServiceNow, Remedy, Zendesk , or industry...
to live chats Responding to and managing support tickets via Zendesk Owning assigned tickets and keeping customer...
ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk . Strong understanding of ITIL and IT...
support. Proficiency with case management tools, such as Salesforce, Zendesk , or other similar CRM ticketing systems...
Governance & Zendesk Oversight Own, refine, and enforce operational Service Level Agreements (SLAs) within Zendesk ParkMaven.... Systems & SLA Mastery: Advanced proficiency with CRM platforms (specifically Zendesk ), ticketing architectures, queue...
as a moderator on Reddit is required. Familiarity with Zendesk or similar ticketing systems. Proven experience in providing first...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk ) is a plus. A relevant IT certification (e.g...
such as GA4, Meta, Salesforce, Braze, Zendesk , Iterable, Xtremepush, or similar. Demonstrated success delivering greenfield...
platforms such as Zendesk or Gorgias, together with ERP systems, AI tools, chatbots and Microsoft Office. Excellent problem...
) platforms such as Azure, Google, Zendesk and Twilio and helping customers find answers through effective FAQ and self-service... with Zendesk , Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context. Develop...
experiences built around Contact Centre as a Service (CCaaS) platforms such as Azure, Google, Zendesk and Twilio. You will work..., APIs, integrations and event-driven workflows where appropriate. Define robust integration patterns for Zendesk , Twilio...
to have Another language Any exposure to Freshdesk, Zendesk , JIRA or Microsoft Teams (full training provided regardless) The practical bits...
. Knowledge of Zendesk or similar ticket management platforms is desirable. Experience creating and maintaining knowledge...
information/paperwork/costsFirst point of call for inbound ZenDesk enquiry inboxProvide operational management with all enquiries...
with HubSpot, Zendesk , Jira, or other support ticketing systems. Knowledge of web technologies, user management, authentication...
like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...
with ticketing systems (e.g., ServiceNow, JIRA, Zendesk ) and ITIL best practices Experience supporting common office applications...
requests through Zendesk (or a similar ticketing system), ensuring accurate categorisation, prioritisation, and timely... issues Key skills Proficiency with Zendesk or similar ticketing systems Basic understanding of networking concepts...
of developing analyst talent. Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk ...
, Zendesk , Problem/Change Management or scripting would be a bonus. This role could also suit someone currently working...
experience platforms such as ServiceNow, Salesforce, Zendesk , Genesys, Sprinklr or similar technologies. Experience working...
such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk . We protect our customers...
platform, such as Zendesk or Help Scout. Comfortable picking up and navigating web-based tools. We use a custom admin system...
goals. Responsibilities: Interface with customers via Zendesk tickets Troubleshoot customer issues using internal... and tools (e.g. Zendesk , Linear), and data visualizations (e.g. Databricks) Preferred: 6+ months of experience supporting...
